FAQ
Questions? Answered.
Everything people ask before working with us — straight answers, no sales speak. Jump to a topic:
MEDFLOW
MedFlow questions.
Do you replace our software?
No. MedFlow sits in front of your booking system and feeds it appointments. Your practice management software keeps doing what it does — records, billing, scheduling. We handle everything before the booking: the inquiry, the missed call, the follow-up, the reminder, the reactivation.
Is this HIPAA-compliant?
Yes. We sign a Business Associate Agreement (BAA) with every client and handle patient data securely at every step — messages, bookings, campaigns. We never install tracking tools that capture protected health information.
How fast is setup?
About 10 days from audit to launch: 3 days of setup, 4 days of build and testing, then a short training session and go-live. Most practices see their first recovered booking in week one.
We already have reminders — why do we need you?
Reminders prevent some no-shows. MedFlow also recovers missed calls, chases cold leads, reactivates your database, refills cancelled slots from a waitlist, and generates reviews. Reminders are one of seven systems.
Does it work for small practices?
That's exactly who it's built for: owner-led practices with 1–20 providers. You don't need a marketing team — the systems run automatically and your front desk just handles the booked patients.
How does call forwarding work?
Your existing number stays. Missed calls route to MedFlow's text-back automatically — callers never notice a change. They get a helpful text within seconds instead of voicemail silence.
What do you integrate with?
Your website forms, Facebook/Instagram, Google Business Profile, and most practice management tools. We confirm compatibility on the audit call before you commit to anything.
Won't one patient's STOP kill all our texting?
No. Under the FCC's updated rules (Sept 2026), opting out of one type of text stops only that type — a patient who opts out of promos still gets appointment reminders. We build every text stream in separate consent categories, so your reminders keep working.
What happens after launch?
Systems run automatically. We monitor performance, maintain campaigns, and you get support whenever you need it — all included in the monthly plan.
SERVICES & PRICING
Services & pricing questions.
What does MedFlow cost?
$747 one-time setup (first month included), then $397/month. Everything running and managed — systems monitored, campaigns maintained, support included. Cancel anytime.
What's the $997/mo add-on?
The Patient Acquisition System — paid ads management (Google + Meta) that generates new patient leads. Education-first, compliant creative built for healthcare's ad rules. Ad spend is separate and goes directly from your accounts.
Do you work with non-medical businesses?
Yes. Our web development, SEO, local SEO, and paid marketing services are built for businesses of every kind — local services, e-commerce, professional firms, and more.
How much do web/marketing services cost?
Scoped per project after a free consultation — because a 5-page site and a full funnel aren't the same job. You'll get a fixed quote before anything starts. No hidden fees, ever.
How long does a website take to build?
Most business websites launch in 2–4 weeks; landing pages and funnels in under 2 weeks. You approve the design before build starts, so there are no surprises.
How long until SEO works?
Expect meaningful traction in 3–6 months. Local SEO often moves faster (2–4 months for map pack gains). SEO compounds — anyone promising page one in 30 days is selling risk.
How much should I spend on ads?
It depends on your market and cost-per-lead targets — we'll recommend an honest starting budget after auditing your funnel. Our management fee is separate from ad spend, which you pay directly to Google/Meta from accounts you own.
Do you require long-term contracts?
No. Monthly services cancel anytime. We'd rather earn your business every month than lock you in with paperwork.
WORKING WITH US
Working with us questions.
Where are you based?
Harvest Click LLC is Dubai-positioned with operations in Pakistan. We serve US clients 9 AM – 5 PM Eastern, Monday to Friday — senior-level work without agency overhead.
How do we communicate?
Email, scheduled calls, and plain-English monthly reports. One point of contact who knows your business — no being bounced between account managers.
Who will I actually work with?
Directly with us — the people building your systems. You'll always know what's happening, what's next, and why.
What do you need from me to start?
One kickoff call, access to the tools we need, and timely approvals at the strategy and design stages. We handle everything else — most clients spend under 2 hours total before launch.
Do you guarantee results?
We guarantee the work: the systems built, the campaigns managed, the reports delivered — all transparently. What we don't do is guarantee specific revenue numbers, because honest operators can't control every variable. What we can show you on the strategy call is the math for your practice.
Can we cancel?
Monthly services cancel anytime. We'd rather earn your business monthly than lock you in. The setup work is yours to keep benefiting from regardless.
How do we start?
Book a free strategy call. We'll audit your situation, show you exactly where the opportunity is, and tell you honestly if we're a fit — whether or not you hire us.
Testimonials
Trusted by Practices owners across Country
"Before using MedFlow, we were losing potential patients every week because calls were missed after hours and leads were not followed up quickly. The automated text-back and booking system helped us respond instantly, recover missed opportunities, and keep our calendar consistently filled. It has completely changed how we manage patient inquiries."
"Our biggest challenge was patients forgetting appointments and leads going cold. The automated reminders, follow-up campaigns, and reactivation system helped us reduce no-shows and reconnect with previous patients who needed care. We now have a much more predictable patient flow."
"Dental leads are valuable, and losing even a few every month impacts revenue. MedFlow ensures every inquiry receives an immediate response and guides patients toward booking. The automated communication has saved our team countless hours."
"Our consultation requests increased significantly because patients no longer had to wait for a callback. The instant responses, appointment scheduling, and reminder system created a smoother experience for both our team and our patients."
"Managing inquiries from multiple channels was becoming overwhelming. Having one unified inbox with automated follow-ups helped our staff stay organized while ensuring every potential patient received attention."
"The biggest improvement has been our ability to convert more inquiries into booked consultations. MedFlow follows up automatically, reminds patients, and helps us stay connected without adding extra workload to our front desk."
"We wanted technology that improved patient communication without making things complicated. MedFlow gave us automated reminders, faster responses, and better organization across our practice."
"Many of our leads came after business hours, and we were losing opportunities. Automated text responses now capture those inquiries immediately and help convert them into consultations even when our team is unavailable."
"Before using MedFlow, we were losing potential patients every week because calls were missed after hours and leads were not followed up quickly. The automated text-back and booking system helped us respond instantly, recover missed opportunities, and keep our calendar consistently filled. It has completely changed how we manage patient inquiries."
"Our biggest challenge was patients forgetting appointments and leads going cold. The automated reminders, follow-up campaigns, and reactivation system helped us reduce no-shows and reconnect with previous patients who needed care. We now have a much more predictable patient flow."
"Dental leads are valuable, and losing even a few every month impacts revenue. MedFlow ensures every inquiry receives an immediate response and guides patients toward booking. The automated communication has saved our team countless hours."
"Our consultation requests increased significantly because patients no longer had to wait for a callback. The instant responses, appointment scheduling, and reminder system created a smoother experience for both our team and our patients."
"Managing inquiries from multiple channels was becoming overwhelming. Having one unified inbox with automated follow-ups helped our staff stay organized while ensuring every potential patient received attention."
"The biggest improvement has been our ability to convert more inquiries into booked consultations. MedFlow follows up automatically, reminds patients, and helps us stay connected without adding extra workload to our front desk."
"We wanted technology that improved patient communication without making things complicated. MedFlow gave us automated reminders, faster responses, and better organization across our practice."
"Many of our leads came after business hours, and we were losing opportunities. Automated text responses now capture those inquiries immediately and help convert them into consultations even when our team is unavailable."
"High-value consultations require fast and professional communication. The automation tools allow our team to respond instantly, nurture potential patients, and provide a premium experience from the first interaction."
"MedFlow helped us bring structure to our patient communication. Instead of manually chasing leads and reminders, our workflows now run automatically while our team focuses on patient care."
"Managing communication across multiple locations was challenging. The unified inbox and automation workflows gave us better visibility and consistency across our entire organization."
"Database reactivation has been one of the biggest wins for us. We were sitting on hundreds of old contacts that had gone quiet. The automated campaigns helped us reconnect with previous clients and generate new appointments."
"The review automation helped us collect more patient feedback while maintaining a professional process. It improved our online reputation and helped new patients feel more confident choosing our clinic."
"The biggest difference is speed. Patients expect quick answers today, and our automated response system ensures nobody feels ignored. It improved both patient satisfaction and our team's efficiency."
"MedFlow is like having an additional team member handling follow-ups, reminders, and patient communication 24/7. It saves time, reduces missed opportunities, and allows our staff to focus on delivering excellent care."
"High-value consultations require fast and professional communication. The automation tools allow our team to respond instantly, nurture potential patients, and provide a premium experience from the first interaction."
"MedFlow helped us bring structure to our patient communication. Instead of manually chasing leads and reminders, our workflows now run automatically while our team focuses on patient care."
"Managing communication across multiple locations was challenging. The unified inbox and automation workflows gave us better visibility and consistency across our entire organization."
"Database reactivation has been one of the biggest wins for us. We were sitting on hundreds of old contacts that had gone quiet. The automated campaigns helped us reconnect with previous clients and generate new appointments."
"The review automation helped us collect more patient feedback while maintaining a professional process. It improved our online reputation and helped new patients feel more confident choosing our clinic."
"The biggest difference is speed. Patients expect quick answers today, and our automated response system ensures nobody feels ignored. It improved both patient satisfaction and our team's efficiency."
"MedFlow is like having an additional team member handling follow-ups, reminders, and patient communication 24/7. It saves time, reduces missed opportunities, and allows our staff to focus on delivering excellent care."
MedFlow — by Harvest Click
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Book a free call or send us a message — you'll get a straight answer, not a sales pitch.
We help medical practices recover lost patients — and small businesses grow — with systems, not guesswork.
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